Refunds and Cancellation

We accept returns in case of damaged products. Otherwise at present, due to Covid 19 issues we are not providing any return or refund policies. We will issue full refund if the product is damaged. To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.

10 days Replacement only

Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. Otherwise their is no return or replacement is available.

To start a return, you can contact us at return@larosaalpy.com or whatsapp or call +91 807 807 7999. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at return@larosaalpy.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds/Cancellations

We will notify you once we’ve received and inspected your return/cancellation, and let you know if the refund?cancellation was approved or not. If approved, you’ll be automatically refunded within 5-7 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.